Solutions // Website Support

Support is always free. Every plan, every client.

Most website companies bill by the hour for every little change, then take a week to make it. Free support is part of every Platform & Hosting plan, for the sites we host and run. Our 100% US-based team in Chicagoland handles requests Monday through Friday, and most are done within one business day.

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How support works

One request. The whole team sees it.

Your website should never depend on one person being available, on vacation, or still in business. Here's what happens when you send us a request.

Send It In

Use your support portal or send an email. Every client gets a direct line at kickoff, kept private so it stays fast and spam-free.

The Whole Team Sees It

Your request lands in front of our entire support team at once. It's never buried in one person's inbox.

First Available Dives In

The first teammate free picks it up, Monday through Friday. Requests are handled one at a time by people who already know your site.

Done, Usually Within a Day

Most requests are live within one business day. A real person replies when it's finished, not an autoresponder.

What support covers

If it's on your site, send it over.

Support isn't a hotline that reads a script back to you. It's the team that built your site making changes to it, free, as part of your Platform & Hosting plan.

Text & Photo Updates

New hours, a new team member, fresh photos of your work. Send it over and it's handled while you run your business.

New Pages & Sections

Adding a service, a location, or a seasonal promotion? We build the page to match the rest of your site.

Form & Lead Changes

New fields, new recipients, new notifications. Your forms keep pace as your business changes.

Software & Plugin Issues

Something acting up? We dig in and fix it. Weekly updates and 24/7 monitoring mean we usually catch it before you do.

Menus & Navigation

Reorganize pages, rename items, or shorten the path to a quote. Small changes here make a real difference.

"Something Looks Off"

Can't put your finger on it? Send a screenshot and a sentence. We'll figure out the rest.

Bigger projects like ongoing content, ad campaigns, and major new features are active work, scoped and quoted separately before we start. That split is exactly how day-to-day support stays free for everyone.

Tired of waiting on website edits? We answer the phone.

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0dayMost support requests done

0%US-based support team

0/7Monitoring on every site

0Locations for your daily backups

Not built by us? Still covered.

Already on WordPress with someone else? We can probably help.

Plenty of good businesses are stuck with a site nobody takes care of anymore. If it runs on WordPress, our team can usually take it over: same portal, same people, same speed.

It starts with a free audit. We go through the theme, the plugins, the hosting, and the security before we take responsibility for anything, because promising fast support on a site we've never looked under the hood of wouldn't be honest.

Free audit of your theme, plugins, hosting, and security
A straight verdict: worth supporting, or worth rebuilding
We host the sites we support, and we handle the migration
Then it's the same free support every client gets

Free Audit

We dig through the theme, plugins, hosting, and security. No obligation, no hard sell.

Then the straight answer

The Verdict

Solid foundation? We take it over as-is. Shaky one? We show you exactly why a rebuild is the smarter spend.

Either way, you know where you stand

Supported

Hosted on our platform, watched by our whole team, with the same free support every client gets.

Let's get your site the support it deserves.

Let's Connect

Support questions

What people ask about our support

Straight answers, no surprises. Anything else, bring it to a free call.

Ask Us Anything

Is support really free? What's the catch?

No catch. Support is always free, every plan, every client. Day-to-day requests are covered by your Platform & Hosting subscription, full stop. We would rather you send things in than sit on them, because a site that stays current wins more customers, and that's the whole point.

Is the website audit really free?

Yes. The initial audit is free and tells us whether we can take your site on as-is. Once in a while a site needs a deeper second look before we can give you an honest answer, and that deeper dig can carry a cost. If it does, we tell you the number first, and it's credited toward your bill if you come aboard. Roughly nine out of ten sites never need it.

What happens if my site fails the audit?

We tell you the truth. Some sites are built on themes and plugins that create more problems than they solve, and paying someone to patch them forever is a bad deal for you. When that's the case, we'll recommend rebuilding on a foundation we can stand behind and walk you through exactly why. What happens next is always your call.

Do I have to host with True Mtn?

We host the sites we support. Taking responsibility for your site means taking responsibility for the server it lives on, and we can't promise speed, security, and uptime on hosting we can't see. Moving your site to our platform is part of coming aboard, and we handle the entire migration.

What counts as support, and what gets quoted?

Support covers the day-to-day: content updates, new pages, form changes, fixes, and questions. Bigger active work, like an ongoing content program, ad campaigns, or a major new feature, is scoped and quoted separately before anything starts. You'll always know which side of the line a request falls on before any work begins.

How do I actually reach support?

Every client gets a direct portal and email address at kickoff. We keep it off the public site on purpose, so it never fills with spam and your requests never compete with junk. One address, the whole team watching it, Monday through Friday.

Ready when you are

Put a whole team behind your website.

Whether we built your site or you're bringing one to us, it starts with a conversation. No pressure, no sales script, and straight answers either way.

Let's Connect Not ready to book? Send us a message instead.